3333x Privacy Policy

1 What Information We Collect

When you register with 3333x, conduct transactions, or use our services, the following types of information may be collected:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address and residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers, bank account details, deposit and withdrawal history.
• Technical Information: IP address, browser type and version, operating system, device ID.
• Usage Information: Pages visited, gaming history, session duration, click data, and referral source.
• Communication Information: Records of your conversations with us via live chat and email.

We also collect information for the purpose of verifying your age. Only individuals aged 21 or above are eligible to use 3333x.

2 How We Collect Information

We collect your information in the following ways:

• Directly Provided: Information you provide yourself through registration forms, the KYC identity verification process, deposit or withdrawal requests, and support chat.
• Automatic Collection: Your browsing behavior and device information are automatically recorded through cookies, web beacons, and log files.
• From Third Parties: Necessary information may be collected from payment processors (bKash, Nagad, Rocket), anti-fraud services, and identity verification agencies.

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• To create, verify, and manage your account.
• To process all financial transactions including deposits and withdrawals.
• To fulfill KYC and age verification requirements.
• To prevent fraud, money laundering, and other illegal activities.
• To inform you about personalized promotional offers and bonuses (you may opt out).
• To provide effective customer support via 24/7 live chat and email.
• To improve the platform's security, performance, and user experience.
• To comply with applicable laws and regulations.

4 Sharing Information with Third Parties

3333x never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Service Providers: bKash, Nagad, Rocket, and institutions involved in bank transfers — only the information necessary to complete the transaction.
• Identity and Age Verification Agencies: With designated third parties for the purpose of completing the KYC process.
• Anti-Fraud Services: To ensure the security of your account and the platform.
• Legal Obligations: When required by court orders, government directives, or legal proceedings.
• Business Transfers: In the event of a company merger or acquisition, always subject to the terms of this policy.

All of the above third parties are contractually bound to uphold our privacy standards and may not use your information for any other purpose.

5 Cookies and Tracking Technologies

3333x uses cookies and similar technologies that improve your browsing experience and help the platform run smoothly. Types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytical Cookies: To analyze usage patterns of our services and improve the platform — you may disable these.
• Marketing Cookies: To provide relevant offers based on your interests — you may opt out at any time.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

6 Data Protection and Security

To protect your information, we apply industry-standard technical and organizational measures:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Storage: Sensitive information is stored in encrypted databases.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Monitoring: Security measures are regularly reviewed and tested.
• Two-Factor Authentication: A two-factor authentication (2FA) option is available to protect your account.

While we are committed to ensuring the highest level of security, there is no guarantee that data transmission over the internet is completely risk-free. Therefore, keeping your account password secure is also your responsibility.

7 Data Retention Period

We retain your information according to the following policy:

• Active Account: All necessary information is retained while your account remains active.
• Closed Account: After an account is closed, financial and identity information is retained for a specified period as required by legal obligations.
• Marketing Communications: Marketing-related data is deleted as soon as you opt out.
• Log Information: Technical log information is generally deleted automatically after a set period.

If we need to retain information beyond a specific period, we will notify you in advance.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Opt Out: The right to opt out of promotional emails and communications at any time.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

9 Responsible Gaming and Data Protection

3333x places the highest importance on responsible gaming. To this end, we analyze your gaming patterns to identify unusual behavior or signs of problem gambling. Information collected for this purpose is used solely for your protection.

If you wish to limit your play or activate self-exclusion, visit our Responsible Gaming page or contact the support team.

10 Protection of Minors' Information

3333x is strictly for adults only (aged 21 or above). We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

If you suspect that a minor is using our platform, please notify us at [email protected].

11 International Data Transfers

In some cases, your information may be transferred to servers or service providers located outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• The transfer is completed under contractual safeguards.
• The standards described in this policy are always maintained.

12 Changes to This Policy

3333x may update this privacy policy from time to time. In the event of significant changes, we will:

• Send a notification to your registered email address.
• Clearly note the changes on the website.
• Update the "Last Updated" date at the top of the policy.

If you continue using the platform after an update, it will be considered that you have accepted the revised policy. If you have questions about your rights after a policy change, please contact us.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy or your personal information, please contact our dedicated privacy team:

• Email: [email protected]
• Support: Via the website's 24/7 live chat

We take your requests seriously and try to respond as quickly as possible. If you are not satisfied with our response, you have the right to file a complaint with the relevant authority in your country.